Privacy Policy

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Lucky Vanilla Studio (referred to as "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.luckyvanillastudio.com ("Site") and make purchases of personalised prints, cards, and gifts. By using our Site, you agree to the practices described in this Privacy Policy.

When you visit our Site or make a purchase, we collect the following types of personal information:

• Personal Identification Information: Name, email address, delivery and billing addresses, phone number, and payment details.
• Order Information: Information about the products you purchase, including any customisation or personalisation requests.
• Usage Data: Information about how you use our website, including your IP address, browser type, device type, and pages viewed. This helps us improve the user experience on our Site.

We use your personal information for the following purposes:

• Order Processing: To process and fulfil your orders, including shipping and billing.
• Customer Service: To respond to your inquiries and provide customer support.
• Marketing Communications: With your consent, we may send you promotional emails, newsletters, or updates about new products, special offers, or events. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Website Improvements: To improve our website's functionality and user experience based on how you interact with it.

We take the security of your personal information seriously. Our Site uses Secure Sockets Layer (SSL) encryption to protect your sensitive information during transmission, including payment data. We store your personal information securely, and access to it is restricted to authorised personnel only. While we take reasonable steps to safeguard your data, please be aware that no online transmission or storage method is 100% secure.

We will never sell, rent, or trade your personal information. However, we may share your data with the following parties:

• Service Providers: We may share your information with third-party companies that assist with our operations, such as payment processors, delivery companies, and email marketing services. These third parties are contractually obligated to protect your personal information and use it only to perform services for us.
• Legal Compliance: We may disclose your personal information if required to do so by law, or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud or harm to others.

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and improve our website. You can manage or disable cookies through your browser settings, but please note that some features of the Site may not work as intended without cookies.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: If any of your personal information is incorrect or incomplete, you can ask us to correct it.
• Right to Erasure: You can request that we delete your personal data, subject to certain legal exemptions.
• Right to Restriction of Processing: You can ask us to limit how we use your personal data in certain circumstances.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: In some cases, you can request that we transfer your personal data to another organisation.

To exercise any of these rights, please contact us using the details below.

Our Site may contain links to external websites. This Privacy Policy applies only to our Site and does not cover the privacy practices of third-party websites. We encourage you to read the privacy policies of any websites you visit.

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as soon as possible.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated "Effective Date." Please check this page periodically for any updates or changes.

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under the UK GDPR, please contact us at:

Lucky Vanilla Studio
Email: hello@luckyvanillastudio.com
Website: www.luckyvanillastudio.com